Privacy Policy
Effective September 28, 2026
How we collect, use, share, and protect personal information when you visit our website or begin care, and the choices and rights available to you.
On this page
Who we are and what this policy covers
[Legal entity name, e.g. AllpointeRX, LLC] ("AllpointeRX," "we," "us") operates this website and related services. This Privacy Policy applies to personal information we collect through the website, email, text messages, and customer support.
Medical services are provided by independent, licensed clinicians and affiliated medical groups. Health information you provide during intake or treatment is protected health information (PHI) and is also governed by our Notice of Privacy Practices. Where that notice gives you greater protection, it controls.
Information we collect
- Identifiers and contact details you provide, such as name, email, phone number, date of birth, and shipping address.
- Health information you choose to share during intake, such as medical history, medications, symptoms, photos, lab results, and treatment goals.
- Payment information, which is processed by our payment processor. We do not store full card numbers.
- Communications with us or your clinician, including support messages and survey responses.
- Limited technical information, such as browser type, device type, pages viewed, and approximate region, collected through privacy-focused analytics.
How we use information
We do not use health information for advertising, and we do not use it to build marketing profiles.
- To connect you with a licensed clinician and support the delivery of care.
- To process orders, payments, and shipping for prescribed products.
- To communicate with you about your account, appointments, and treatment.
- To operate, secure, troubleshoot, and improve the website.
- To comply with legal, regulatory, and professional obligations.
Your privacy rights
Depending on where you live, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Washington, and other states with consumer privacy laws, you may have the right to:
- Know and access the personal information we hold about you.
- Correct inaccurate personal information.
- Delete personal information, subject to legal record-keeping requirements for medical records.
- Receive a portable copy of your information.
- Opt out of sale, sharing, targeted advertising, and certain profiling.
- Limit the use of sensitive personal information.
- Appeal a decision we make about your request.
How to exercise your rights
Visit Your Privacy Choices or contact us using the details below. We will verify your identity before fulfilling a request and respond within the time required by law. You may use an authorized agent. We will not discriminate against you for exercising your rights.
Retention and security
We keep personal information only as long as needed for the purposes described here or as required by law. Medical records are retained for the periods required by state and federal law.
We use administrative, technical, and physical safeguards, including encryption in transit, access controls, and vendor oversight. No system is completely secure, so please protect your account credentials.
Children
Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 18.
Changes to this policy
We may update this policy from time to time. We will post the updated version with a new effective date and notify you of material changes as required by law.
Contact us
- Email: [privacy@yourdomain.com]
- Phone: [Toll-free privacy request number]
- Mail: [Legal entity name, e.g. AllpointeRX, LLC], Attn: Privacy, [Company mailing address]